What steps do I take if I receive the wrong car category at the rental desk?

Please bear in mind we can’t guarantee a make or model of your rental vehicle. This means that the car you receive may vary from the example car shown on our website during your booking.

However, if you feel that the car you were offered is of lower category than the car you booked, contact our 24 hour Call Centre while you are at the rental desk and they may be able to help you while you are there. Alternatively please contact our customer care team on when your rental has been complete. Please include all your paperwork (rental agreement, final invoice). Please also be advised that all complaints must be received within 30 days of the rental completion.