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If I have been overcharged who can I contact?

Please review the details on your rental voucher and check if you accepted any optional extras at the rental desk (typically, GPS, child seat, additional Insurance etc.), or added another driver to the booking.  These type of charges are payable at the rental desk and would be additional to the rental price on your Voucher.

It could also be that you returned the vehicle with no fuel when you are on “pick up full return full” fuel policy, this will show as extra on your invoice.
However, if you feel you have been overcharged please contact customercare@cartrawler.com with a description of your query along with all your supporting documents (rental agreement, final invoice).

 

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